Wantsum Lodge

Located in Ramsgate, this residential care home supports 38 people aged 65 and over with personal care. Relatives report high satisfaction with the service, with one family member saying, "I feel my relative is totally safe here. Before she came here there was a problem of mobility and becoming unsteady. I don't worry about her at all now." Another praised staff as "fantastic."

Staff demonstrate good knowledge of residents' physical and emotional needs, preferences and interests, responding promptly to any changes in health by seeking advice from relevant professionals when needed. Residents feel safe and are encouraged to maintain independence. People are fully involved in their care planning, receiving information they understand, and feel comfortable raising complaints with staff and the deputy manager.