Wall Hill Care Home Limited

This residential care home supports up to 35 people living with dementia and physical disabilities across two floors, with 27 people using the service at inspection. The home provides accommodation alongside nursing or personal care and has communal lounges and a dining room for residents to access.

Inspectors found significant concerns with safeguarding and safety. People were not always protected from abuse and avoidable harm, with safeguarding concerns not always escalated to the local authority as required by law. Medicine administration was unsafe in some instances, including one person receiving an overdose that quality checks failed to identify. The provider did not always learn lessons when things went wrong. While staff supported people with choice and control in their daily lives using the least restrictive approaches, the home's policies and systems did not adequately track Deprivation of Liberty Safeguards authorisations, meaning some were not kept up to date.