Wall Hill Care Home Limited

Wall Hill Care Home provides residential care for older people, including those living with dementia, mental health conditions and physical disabilities. The CQC rates it Requires Improvement overall, an improvement on its previous inadequate rating, and it is no longer in special measures. Inspectors found kind, personalised care with good coordination between staff and healthcare professionals, and people said they felt safe and well supported.

However, shortfalls remained in safe care and treatment, and in governance, including escalating concerns to healthcare professionals and keeping care plans up to date. The provider remains in breach of these two regulations, though leaders showed commitment to further improvement and staff described a more positive culture.