Hillswood Lodge

9 The Close, Endon, Stoke On Trent, Staffordshire, ST9 9JH

01782505221

Care Type

Residential Care

Inspection date

27 November 2020

Provider

Hillswood Care Limited

Beds

21 beds

Rating history

Requires ImprovementDec 2015
GoodJan 2017
GoodJul 2019

Improved from Requires Improvement to Good in 2017.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Hillswood Care Limited runs in England.

Average care home fees in the West Midlands: £912 a week for residential care and £1,308 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Hillswood Lodge

Hillswood Lodge is a residential care home in Staffordshire, providing accommodation and personal care for older people. The findings below set out what the Care Quality Commission observed on its most recent inspection.

Hillswood Lodge provides accommodation and personal care for up to 21 people, with 15 residents at the time of inspection. The home has implemented a clear visiting policy shared with relatives, detailing booking procedures and sanitising practices. Staff supported relatives to spend time with people at the end of their life while ensuring safety through appropriate use of Personal Protective Equipment.

The home actively worked to reduce social isolation and support mental wellbeing. Staff facilitated technology use including video calls and private social media platforms to help residents maintain contact with loved ones. Additional activities were provided to promote wellbeing, and the environment was adapted with enhanced cleaning and social distancing measures to reduce cross-infection risks.

The registered manager provided support to staff during periods of anxiety, including signposting them to wellbeing services. These measures demonstrated a commitment to maintaining quality care and staff welfare during challenging circumstances.

Source: CQC inspection report, 9 December 2020

Specialist Care

DementiaLearning disabilitiesOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 21 places — this is not a vacancy count
Registration checked: Registered · ST9 9JH

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Learning disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 26 July 2019. Latest inspection date recorded: 27 November 2020.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Hillswood Lodge's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Hillswood Lodge, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Hillswood Lodge, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Hillswood Lodge's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees