Underhill House Residential Home

12 Underhill Road, Stoke, Plymouth, Devon, PL3 4BP

01752561638

Care Type

Residential Care

Inspection date

23 January 2020

Provider

Mr & Mrs M Turner

Beds

28 beds

How this home compares nearby

Of 54 care homes for older people within 5 miles, 4 are rated higher by CQC, 40 are the same and 10 are lower.

37 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

Requires ImprovementJun 2016
GoodAug 2017
GoodFeb 2020

Improved from Requires Improvement to Good in 2017.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Mr & Mrs M Turner runs in England.

Average care home fees in the South West: £1,170 a week for residential care and £1,472 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Underhill House Residential Home

Underhill House Residential Home is a residential care home in Plymouth, providing care for older people. Details of the CQC's most recent findings on the service are set out below.

This coastal Plymouth care home provides personal and nursing care to up to 28 people aged 65 and over in a large adapted house set over three floors. The service includes three lounges and two dining spaces to support residents' daily needs.

Residents reported feeling safe, and relatives expressed satisfaction with the care and support their family members receive. Risk assessments are regularly reviewed with appropriate action taken to address identified concerns. The building undergoes regular checks for fire safety and other environmental factors to maintain a secure environment.

Source: CQC inspection report, 14 February 2020

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 28 places — this is not a vacancy count
Registration checked: Registered · PL3 4BP

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 14 February 2020. Latest inspection date recorded: 23 January 2020.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Underhill House Residential Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Underhill House Residential Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Underhill House Residential Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Underhill House Residential Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees