Twin Oaks

Victoria Road, Windermere, Cumbria, LA23 2DL

01539448994

Care Type

Residential Care

Inspection date

15 June 2023

Provider

Heathwaite Care Homes Limited

Beds

7 beds

How this home compares nearby

Of 9 care homes for older people within 10 miles, none are rated higher by CQC, 8 are the same and 1 is lower.

6 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

InadequateJun 2015
Requires ImprovementSept 2015
GoodMar 2016
GoodMay 2018
Requires ImprovementFeb 2022
GoodJul 2023

Improved from Requires Improvement to Good in 2023. CQC has rated this home 6 times since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Heathwaite Care Homes Limited runs in England.

Average care home fees in the North West: £882 a week for residential care and £1,196 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Twin Oaks

Twin Oaks is a residential care home in Westmorland and Furness, providing accommodation and personal care for older people. Details of the Care Quality Commission's most recent findings are set out below.

This care home is a large adapted house accommodating up to 7 older people, with a ground floor featuring bedrooms, lounge and dining room, connected to additional bedrooms upstairs via stairs and a stair lift. At the time of inspection, 6 people were living there. The home maintains strong safeguarding practices, with staff demonstrating competence in protecting people from abuse and appropriate risk assessments in place.

Residents reported feeling safe and trusting staff and management, with inspectors observing good quality care throughout their visit.

Source: CQC inspection report, 21 July 2023

Specialist Care

Older people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 7 places — this is not a vacancy count
Registration checked: Registered · LA23 2DL

Registered care categories

Caring for adults over 65 yrs.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 21 July 2023. Latest inspection date recorded: 15 June 2023.

Safe: Good
EffectivePublished 18 May 2018: Good
CaringPublished 18 May 2018: Good
ResponsivePublished 18 May 2018: Good
Well-led: Good

Read Twin Oaks's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Twin Oaks, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Twin Oaks, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Twin Oaks's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees