England

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Trees Nursing HomeNorfolk

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Rated:GoodNursing

Trees Nursing Home

12 Candlers Lane, Harleston, Norfolk, IP20 9JA

01379853919

Care Type

Nursing Care

Inspection date

15 March 2023

Provider

R J Francis Care Homes Limited

Beds

21 beds

How this home compares nearby

Of 20 care homes for older people within 10 miles, 1 is rated higher by CQC, 16 are the same and 3 are lower.

4 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodNov 2016
GoodSept 2019
GoodApr 2023

Rated Good at every inspection since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by R J Francis Care Homes Limited, which runs 2 care homes in England: 2 rated Good.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

NHS-funded Nursing Care pays £267.68 a week to the home towards registered nursing care for eligible residents (2026/27). A quoted fee may already exclude it.
This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Trees Nursing Home

Trees Nursing Home is a nursing home in Norfolk, providing personal and nursing care for older people. The CQC's most recent findings on this service are summarised below.

Trees Nursing Home provides personal and nursing care for up to 21 older people. At inspection, 20 people were using the service. Relatives, residents, and staff described the registered manager and nominated individual as approachable and helpful, with many commenting on the family atmosphere.

Staff understood their safeguarding responsibilities and knew residents and their preferences well.

However, some areas needed improvement. Processes for staff to escalate clinical concerns were not always clear, and the electronic care planning system was not being used effectively. Care plans did not always contain detailed information about residents' needs and preferences.

While the nominated individual had discussed planned improvements to the service, these had not been formalised into the service action plan.

Source: CQC inspection report, 20 April 2023

Specialist Care

DementiaOlder peoplePhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 21 places — this is not a vacancy count
Registration checked: Registered · IP20 9JA

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 20 April 2023. Latest inspection date recorded: 15 March 2023.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Trees Nursing Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Trees Nursing Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Trees Nursing Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Trees Nursing Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees