The Willows Nursing Home

31, 33 & 35 Osterley Park Road, Southall, Middlesex, UB2 4BN

02085741795

Care Type

Nursing Care

Assessment date

24 June 2024

Provider

St Dominic's Limited

Beds

31 beds

About The Willows Nursing Home

The Willows Nursing Home is a nursing care home in Ealing, providing nursing care for older people. Further details on the most recent CQC findings are set out below.

The Willows Nursing Home provides nursing care for up to 28 older people, with 24 people living there at the time of the assessment. The review followed concerns raised about building works, and the CQC found the provider had addressed safety issues and worked with other professionals to limit disruption to residents.

Inspectors rated the home good overall, finding it met the required standards. People using the service and their relatives spoke positively about their care, describing kind, considerate staff and improvements in wellbeing. Some record-keeping and process improvements were needed, and the registered manager confirmed action was being taken.

Source: CQC assessment, 19 September 2024

Specialist Care

DementiaOlder people

Facilities & Amenities

GardenCommunal Lounge

Photographs of the home

Practical details from the provider

The home offers single bedrooms, many with en-suite facilities or wet rooms.

Published on the provider's website, checked 20 September 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 31 places — this is not a vacancy count
Registration checked: Registered · UB2 4BN

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 19 September 2024. Assessment date recorded: 24 June 2024.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 19 September 2024. References to “we” mean CQC. It describes findings at that time.

The assessment started on 22 August 2024 and ended on 31 August 2024. We carried out an unannounced visit to the service on 29 August 2024. The Willows Nursing Home is a care home for up to 28 older people. At the time of our assessment, 24 people were living at the home. The rating at the last inspection, (published 28 October 2022) was good. The assessment took place to follow up on concerns others had shared with us about the negative impact and safety concerns due to building works that were taking place. We found that the provider had addressed the safety concerns and had worked with other professionals to help make sure the impact on people using the service was minimised. We have rated the service good and found they were meeting the required standards. We found some improvements were needed to records, and some processes. We discussed these with the registered manager, and they told us they were taking action to make the improvements.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read The Willows Nursing Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Willows Nursing Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Willows Nursing Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Willows Nursing Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees