The Willows Nursing and Residential Home

The Willows is a residential care home providing nursing and personal care to up to 57 people, with 32 residents at the time of inspection. The service supports older people and maintains safe medicines management, with staff appropriately trained in administration. Staffing levels match assessed needs, and staff receive supervision and feel confident in their roles.

Risk assessments are in place and staff understand how to manage risks effectively. Recruitment procedures include appropriate pre-employment checks.

Residents enjoy the food provided, with food and fluid intake monitored when needed. Healthcare needs are met through access to health professionals. The building itself is safe, though the physical environment requires attention, with redecoration and maintenance needed in several areas to improve its condition.