The Well House

Golden Cross, Hailsham, East Sussex, BN27 4AJ

01825873389

Care Type

Residential Care

CQC rating published

20 November 2025

Provider

Well House Care Sussex Ltd

Beds

14 beds

Rating history

Requires ImprovementOct 2016
Requires ImprovementDec 2017
GoodDec 2018
GoodDec 2020
Requires ImprovementApr 2022

Rating dropped from Good to Requires Improvement in 2022. CQC has rated this home 5 times since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Well House Care Sussex Ltd runs in England.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About The Well House

The Well House is a residential care home in East Sussex, supporting people with a learning disability and autistic people through both permanent placements and respite stays. The findings below set out the CQC's most recent assessment of the service.

The Well House, in East Sussex, is a residential care home providing support and personal care to up to 14 people with a learning disability and autistic people, including some on a short-stay respite basis. The CQC rated the home Requires Improvement overall, finding continued breaches around safe care and treatment and governance first identified in 2022. Risk assessments were not kept up to date, cleanliness and fire safety were not fully managed, and medicines were not always stored safely.

Inspectors found staff were caring and treated people with dignity, and people and families spoke highly of the support provided. However, management arrangements were unstable, quality monitoring systems were not established, and the environment did not fully support people's independence and choice.

Source: CQC assessment, 20 November 2025

Specialist Care

Learning disabilitiesPhysical disabilities

5 Questions to Ask on Your Visit

When visiting The Well House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit The Well House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund The Well House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees