The Springs Care Home

Spring Lane, Malvern, Worcestershire, WR14 1AL

01684571300

Care Type

Nursing Care

CQC rating published

7 August 2024

Provider

Bupa Care Homes (CFChomes) Limited

Beds

65 beds

About The Springs Care Home

The Springs Care Home is a nursing home in Worcestershire, providing care for older people living with dementia. The findings below set out what CQC observed on inspection.

The Springs Care Home provides accommodation, nursing and residential care across three floors for up to 65 older people living with dementia. At the time of assessment, 50 people lived at the home, which had a peripatetic manager with a new manager recently appointed.

Inspectors found care remained rated Requires Improvement overall, with shortfalls in medicines management, safe environments, person-centred care and leadership oversight. Staff were found to be kind and knowledgeable about people, but delays in support were observed, including a lengthy wait for a hoist transfer, and some people and relatives felt unclear about how to raise concerns.

Source: CQC assessment, 7 August 2024

Specialist Care

DementiaOlder people

5 Questions to Ask on Your Visit

When visiting The Springs Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Springs Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Springs Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees