Friends of the Elderly Malvern

148 Graham Road, Malvern, Worcestershire, WR14 2HY

01684574385

Care Type

Residential & Nursing Care

CQC rating published

18 May 2023

Provider

Friends of the Elderly

Beds

97 beds

About Friends of the Elderly Malvern

Friends of the Elderly Malvern is a care home in Worcestershire offering both residential and nursing care, with dedicated support for people living with dementia. Details of the CQC's most recent findings are set out below.

This residential care home provides personal and nursing care to up to 97 older people, with specialist support for those living with dementia. The service operates across three separate buildings: Davenham for residential care, Bradbury Court for people with dementia, and Perrins House for nursing care. At inspection, 53 people were using the service.

Inspectors found that environmental risks had been identified and assessed since the previous inspection. However, systems for managing people's care and risks required further development and stronger embedding into staff practice. The registered managers acknowledged that governance systems needed strengthening to ensure consistent implementation across the home.

Source: CQC inspection report, 18 May 2023

Specialist Care

DementiaOlder people

5 Questions to Ask on Your Visit

When visiting Friends of the Elderly Malvern, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Friends of the Elderly Malvern, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Friends of the Elderly Malvern's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees