The RedHouse Care Home

The RedHouse is a residential care home providing personal care for up to 36 people aged 65 and over, with 35 residents at the time of inspection. The registered manager and provider demonstrated strong leadership with a clear vision for individualised care and a commitment to continuous improvement. They had strengthened activities arrangements and quality monitoring systems, which are now fully embedded to identify and address shortfalls. People felt safe at the home, with care staff fully aware of residents' risks and their responsibilities to raise concerns. The manager and provider ensured lessons were learned from any incidents or accidents, with residents' views listened to and central to how the service operated.