England

The PoplarsStaffordshire

Illustrative image. Photographs of this home have not yet been added.

Rated:Requires ImprovementResidential

The Poplars

Alsagers Bank, Bank, Stoke On Trent, Staffordshire, ST7 8BA

01782721515

Care Type

Residential Care

Inspection date

7 November 2022

Provider

The Poplars Limited

Beds

33 beds

How this home compares nearby

Of 37 care homes for older people within 5 miles, 27 are rated higher by CQC, 9 are the same and 1 is lower.

17 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodJan 2017
Requires ImprovementSept 2019
Requires ImprovementNov 2022

Rating dropped from Good to Requires Improvement in 2019.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home The Poplars Limited runs in England.

Average care home fees in the West Midlands: £912 a week for residential care and £1,308 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About The Poplars

The Poplars is a residential care home in Staffordshire, offering a familiar and homely setting for older people and their families to explore. The team there understands how significant this decision is, and aims to provide a supportive, comfortable environment where residents can feel at ease. Families considering care in the area will find it worth taking the time to learn more about what The Poplars has to offer.

The Poplars provides personal care to 27 residents aged 65 and over in an adapted building that can accommodate up to 33 people. The service supports individuals living with dementia and physical impairments. However, the physical environment was not always suited to meet residents' needs, affecting their safety.

While the provider had assessed risks associated with care and support, and staff were knowledgeable about these risks, some staff practice did not align with safe care procedures. Although staffing levels were adequate to meet residents' needs, people experienced interactions that felt task-driven rather than person-centred.

Source: CQC inspection report, 29 November 2022

Specialist Care

DementiaMental healthOlder peoplePhysical disabilities

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 33 places — this is not a vacancy count
Registration checked: Registered · ST7 8BA

Registered care categories

Caring for adults over 65 yrs; Dementia; Mental health conditions; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 29 November 2022. Latest inspection date recorded: 7 November 2022.

Safe: Requires improvement
EffectivePublished 3 September 2019: Good
CaringPublished 3 September 2019: Good
ResponsivePublished 3 September 2019: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read The Poplars's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Poplars, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Poplars, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Poplars's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees