The Poplars Nursing Home

66 South Road, Smethwick, Birmingham, West Midlands, B67 7BP

01215580962

Care Type

Nursing Care

Inspection date

8 May 2023

Provider

The Poplars Care & Support Services Limited

Beds

58 beds

About The Poplars Nursing Home

The Poplars Nursing Home is a nursing care home in Sandwell, offering a place where residents can feel genuinely at home. Families searching for the right care for a loved one often find that the local setting and community feel here make a real difference. The team at The Poplars understands how important this decision is, and that commitment to supporting both residents and their families runs through everything they do.

The Poplars Nursing Home provides personal care to up to 58 people, including older and younger adults. At inspection, 47 people were using the service. Staff demonstrated good knowledge of safeguarding procedures and knew how to recognise and report abuse.

Systems were in place to record and investigate incidents and accidents, with lessons learnt to prevent recurrence. Safe recruitment practices were followed.

However, care records required improvements to ensure all information and guidelines were readily accessible to staff when delivering care. The provider was not consistently working in line with the Mental Capacity Act principles, which put people at risk of being deprived of their liberty without lawful authority. The physical environment also needed improvements, with some bedrooms requiring work to create a more homely appearance.

The provider had already identified these issues and refurbishment work was underway.

Source: CQC inspection report, 22 June 2023

Specialist Care

DementiaOlder peoplePhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 58 places — this is not a vacancy count
Registration checked: Registered · B67 7BP

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 22 June 2023. Latest inspection date recorded: 8 May 2023.

Safe: Requires improvement
Effective: Requires improvement
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read The Poplars Nursing Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Poplars Nursing Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Poplars Nursing Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Poplars Nursing Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees