The Phoenix

St. Helens Avenue, Lincoln, LN6 7RA

Care Type

Residential Care

Inspection date

14 September 2023

Provider

Linkage Community Trust

Beds

6 beds

Rating history

GoodJan 2020
InadequateSept 2023
GoodNov 2023

Improved from Inadequate to Good in 2023. CQC has rated this home 3 times since 2020.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Linkage Community Trust, which runs 20 care homes in England: 2 rated Outstanding, 17 Good and 1 not yet rated.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About The Phoenix

The Phoenix is a residential care home in Lincolnshire, offering personal care for people with learning disabilities and/or autism. Further details on the service can be found in the CQC findings below.

The Phoenix is a residential care home providing personal care to up to 6 people living with learning disabilities and/or autism in one adapted building. At the time of inspection, there were 5 people using the service. The home supports residents with respect, equality, dignity, choices and independence, with good access to local communities.

Source: CQC inspection report, 16 November 2023

Specialist Care

Learning disabilitiesMental healthPhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 6 places — this is not a vacancy count
Registration checked: Registered · LN6 7RA

Registered care categories

Caring for adults under 65 yrs; Learning disabilities; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 16 November 2023. Latest inspection date recorded: 14 September 2023.

Safe: Good
Effective: Good
CaringPublished 1 January 2020: Good
ResponsivePublished 1 January 2020: Good
Well-led: Good

Read The Phoenix's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Phoenix, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit The Phoenix, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund The Phoenix's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees