The Oaks

20 Normanhurst Close, Three Bridges, Crawley, West Sussex, RH10 1YL

01293543828

Care Type

Residential Care

Inspection date

11 March 2021

Provider

Alliance Home Care Limited

Beds

6 beds

Rating history

GoodJun 2016
GoodMar 2019

Rated Good at every inspection since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Alliance Home Care Limited, which runs 4 care homes in England: 4 rated Good.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About The Oaks

The Oaks is a residential care home in West Sussex, providing personal care and support to adults with learning disabilities and/or autism. Details of the most recent CQC findings are set out below.

The Oaks is a residential care home for five people living with learning disabilities and/or autism who have complex needs including sensory impairment and limited verbal communication. The home is registered to provide personal care for up to six residents.

Staff support people to maintain regular contact with family and friends through telephone and video calls. The registered manager facilitates in-person visits in a way that minimises infection risk, including arranging visits in the gardens when appropriate.

Source: CQC inspection report, 23 March 2021

Specialist Care

Learning disabilities

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 6 places — this is not a vacancy count
Registration checked: Registered · RH10 1YL

Registered care categories

Learning disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 5 March 2019. Latest inspection date recorded: 11 March 2021.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read The Oaks's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Oaks, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit The Oaks, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund The Oaks's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees