The Oaks Residential Care Home

28 Hall Lane, Upminster, Essex, RM14 1AF

01708220761

Care Type

Residential Care

Inspection date

8 February 2023

Provider

The Oak Residential Homes Limited

Beds

26 beds

About The Oaks Residential Care Home

The Oaks Residential Care Home is a residential care home in Havering, providing personal care for older people, most of whom are living with dementia. Details of the CQC's most recent findings are set out below.

The Oaks is a residential care home providing personal care to 21 older people, most of whom are living with dementia. The service operates from one adapted building over three floors and can support up to 26 residents.

People are kept safe through systems designed to protect them from abuse, and infection control practices follow national guidance. Visiting is permitted and the registered manager has increased visiting times and removed booking requirements to support family contact. Risks are regularly assessed and monitored for each person.

Staff recruitment processes are in place and residents report there are enough staff working at the service.

Source: CQC inspection report, 29 March 2023

Specialist Care

DementiaOlder peopleYounger adults

Facilities & Amenities

Secure GardenEn-suite RoomsShop

Practical details from the provider

The provider describes 26 single rooms across three floors, with en-suite facilities in all but two.

Published on the provider's website, checked 2 October 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 26 places — this is not a vacancy count
Registration checked: Registered · RM14 1AF

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 29 March 2023. Latest inspection date recorded: 8 February 2023.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read The Oaks Residential Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Oaks Residential Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Oaks Residential Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Oaks Residential Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees