Freshfields Residential Home

Freshfields provides residential care and accommodation for up to 36 people across three floors, with 34 residents at the time of inspection, many living with dementia. Risk assessments were in place to monitor people's safety, though they were not consistently thorough or holistic in approach. The home's recruitment procedures lacked robustness, with unexplained gaps in some staff employment histories. Residents were not consistently supported to have maximum choice and control over their lives, and staff did not always apply the least restrictive practices in their care approach.