The Martlets

The following is CQC's published account of its assessment, published 16 June 2026. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 14 May 2026. The Martlets provides accommodation with nursing care for younger people, older people with nursing needs, and some who were living with dementia and complex needs. This assessment was completed due to the length of time since the previous inspection. The provider was previously in breach of legal regulations around dignity and respect and person-centred care. Further areas for improvement were also identified in relation to assessments of capacity, the provision of meaningful activities and quality monitoring and governance. Improvements were found at this assessment, and the provider was no longer in breach of the regulations. The overall rating has improved from Requires Improvement to Good.

Staff felt valued, listened to and involved in decision making. The provider actively supported staff wellbeing, development and progression, which had created a skilled, motivated and stable workforce and promoted continuity of care. Leaders encouraged feedback, learning and continuous improvement. Strong teamwork, low staff turnover and positive morale contributed to a supportive environment for people and staff.The provider had a good learning culture and people could raise concerns. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met people’s needs. There were enough staff with the right skills and experience. Managers made sure staff received training and regular support to maintain high-quality care. People were involved in assessments of their needs. Staff worked with all agencies involved in people’s care for the best outcomes. They monitored people’s health to support healthy living. Staff involved those important to people in people’s best interests where they did not have capacity to make specific decisions.

People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated people as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. Leaders and staff had a shared vision and culture based on listening, learning and trust. The provider worked with the local community and there was a culture of continuous improvement.