The Laurels

The Laurels accommodates up to 20 people across two floors, with stairs and a stair lift providing access. At the time of inspection, 13 people were living there. The home provides residential care and support to vulnerable adults.

Governance systems required improvement, as existing procedures were not effectively identifying shortfalls within the service. Statutory notifications had not been submitted to CQC as required. Safety checks were not consistently carried out as planned, leaving gaps in ensuring people lived in a safe environment. Upon being informed, the provider took immediate action to address these issues by arranging external support.