The Hollies Residential Care Home

447 Norton Road, Stockton On Tees, County Durham, TS20 2QQ

01642550407

Care Type

Residential Care

Inspection date

10 September 2019

Provider

Vorg Hollies Ltd

Beds

19 beds

Rating history

GoodJan 2015
GoodMar 2017
GoodSept 2019

Rated Good at every inspection since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Vorg Hollies Ltd runs in England.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About The Hollies Residential Care Home

The Hollies Residential Care Home is a residential care home in Stockton-on-Tees, providing support to people with mental health problems. Further detail on the CQC's most recent findings is set out below.

The Hollies Care Home accommodates up to 18 people with mental health problems in a residential setting. Staff protect people from abuse through effective identification and reporting procedures. The home has assessed the risks to people's health, safety and welfare, with documented plans in place to address these concerns.

Staffing levels are adequate to meet people's needs safely, providing consistent and reliable support. The management team actively learns from any accidents or incidents. The home maintains a clean environment and follows infection control principles.

Staff recruitment is handled safely, and the team receives appropriate training to support the people in their care.

Source: CQC inspection report, 27 September 2019

Specialist Care

Mental health

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 19 places — this is not a vacancy count
Registration checked: Registered · TS20 2QQ

Registered care categories

Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 27 September 2019. Latest inspection date recorded: 10 September 2019.

Safe: Good
Effective: Good
Caring: Outstanding
Responsive: Good
Well-led: Good

Read The Hollies Residential Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Hollies Residential Care Home, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit The Hollies Residential Care Home, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund The Hollies Residential Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees