Alexandra House

Summerhouse Square, Norton, Stockton On Tees, Cleveland, TS20 1BH

Care Type

Residential Care

Inspection date

20 November 2023

Provider

Milewood Healthcare Ltd

Beds

7 beds

About Alexandra House

Alexandra House is a residential care home in Stockton-on-Tees, providing personal care to younger adults. The findings below set out what the CQC most recently observed there.

Alexandra House is a residential care home providing personal care to 7 younger adults, some of whom live with a mental health condition or learning disability. The service comprises 7 flats and communal spaces within the home. At inspection, all 7 residents were using the service.

Source: CQC inspection report, 12 December 2023

Specialist Care

Learning disabilitiesMental healthYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 7 places — this is not a vacancy count
Registration checked: Registered · TS20 1BH

Registered care categories

Caring for adults under 65 yrs; Learning disabilities; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 12 December 2023. Latest inspection date recorded: 20 November 2023.

Safe: Good
EffectivePublished 8 August 2018: Good
CaringPublished 8 August 2018: Good
ResponsivePublished 8 August 2018: Good
Well-led: Good

Read Alexandra House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Alexandra House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Alexandra House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Alexandra House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees