The Hollies

The Hollies provides care for people who need support with daily living. The CQC rated the home Requires Improvement overall, following concerns raised by the local fire service about fire safety and cleanliness. Inspectors found shortcomings in the tidiness and cleanliness of the environment, weaknesses in record-keeping, and inconsistent quality audits, leading to two breaches of regulations around premises and staff deployment.

However, the CQC found staff were kind, inclusive and formed a stable, well-supported team, with good induction and training. People and relatives gave positive feedback, saying they could make daily choices and felt listened to, though some noted the premises were sometimes untidy. No concerns were raised about safety or infection control.