HF Trust - Trelowen

HF Trust - Trelowen is a residential care home providing personal care to five people, with capacity for up to seven. Staff support people to access health services and the community, and annual health checks are in place with appropriate follow-up. Staff communicate with people in ways that meet their individual needs and support them to make decisions using best practice approaches. People receive their prescribed medicines, though administration practices do not adequately promote independence or protect privacy.

The home's physical environment requires improvements to properly support residents' sensory needs. While these improvements have been identified as necessary, there are no clear timescales in place to carry them out.