England

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The Hawthorns Care CentreSouthampton

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Rated:Requires ImprovementNursing

The Hawthorns Care Centre

76 St. Annes Road, Southampton, SO19 9FF

02380443061

Care Type

Nursing Care

Inspection date

16 December 2022

Provider

Bondcare (London) Limited

Beds

74 beds

How this home compares nearby

Of 51 care homes for older people within 5 miles, 42 are rated higher by CQC, 8 are the same and 1 is lower.

30 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

Requires ImprovementMar 2015
GoodSept 2015
GoodOct 2017
Requires ImprovementJan 2023

Rating dropped from Good to Requires Improvement in 2023. CQC has rated this home 4 times since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Bondcare (London) Limited, which runs 17 care homes in England: 15 rated Good and 2 Requires Improvement.

Average care home fees in the South East: £1,243 a week for residential care and £1,579 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

NHS-funded Nursing Care pays £267.68 a week to the home towards registered nursing care for eligible residents (2026/27). A quoted fee may already exclude it.
This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About The Hawthorns Care Centre

The Hawthorns Care Centre brings together professional nursing care and a genuine sense of community in Southampton. The team there understands how important it is for families to feel confident and reassured when choosing a care home for someone they love. With its accessible location in the city, it aims to be a place where residents can feel at home while receiving the support they need.

The Hawthorns Care Centre is a nursing home accommodating up to 73 people, including older adults and those living with dementia. The service operates from one adapted building across three floors and was caring for 66 people at inspection.

Inspectors found that medicines were not always managed safely throughout the service. Some aspects of health and safety and environmental risks were not managed effectively. Leadership and governance required improvement to ensure audits were effective in identifying risks and promoting improvement, with quality assurance measures not always robust.

Source: CQC inspection report, 20 January 2023

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 74 places — this is not a vacancy count
Registration checked: Registered · SO19 9FF

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 20 January 2023. Latest inspection date recorded: 16 December 2022.

Safe: Requires improvement
Effective: Requires improvement
Caring: Good
Responsive: Requires improvement
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read The Hawthorns Care Centre's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Hawthorns Care Centre, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Hawthorns Care Centre, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Hawthorns Care Centre's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees