Oak Lodge Care Home

The following is CQC's published account of its assessment, published 16 December 2024. References to “we” mean CQC. It describes findings at that time.

Date of assessment 24 September to 10 October 2024. Oak Lodge Care Home is a residential care home providing personal care and nursing care for up to 71 people. At the time of our assessment 65 people were living at the service. We undertook this risk based assessment following information of concern we received about this service in relation to medicines management, staffing, environmental risks, governance and leadership. We assessed a total of 5 quality statements across the safe and well-led key questions and have combined the scores for these areas with scores from the last inspection. At this assessment we found the provider was in breach of 1 regulation. The provider failed to ensure medicines were always safely managed in accordance with best guidance. Shortfalls identified included aspects of medicines storage, administration and a lack of robust person-centred medicines records. The provider used a staffing tool to support them to identify staffing levels, however we received mixed feedback from staff, people and relatives whether levels were always sufficient. The provider had appropriate systems in place to ensure that the environment was safe and appropriate to meet people’s needs. Overall, the provider had good governance systems in place, however some shortfalls were identified regarding the oversight of medicines. The provider was responsive to our feedback during this assessment and took some immediate remedial actions where we identified some shortfalls. Staff told us leaders were overall visible and they felt supported in their roles. Where we identified a breach of regulation, we have asked the provider for an action plan in response to the concerns found at this assessment.