The Hamiltons Care Home

The following is CQC's published account of its assessment, published 13 August 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 12 June – 3 July 2025.

The Hamilton’s Care Home provides accommodation and personal care for up to 18 older people, some of whom are living with dementia. Accommodation is provided over 2 floors and at the time of our inspection there were 18 people using the service. As part of the assessment we spoke with the registered manager, a provider representative, 4 care staff, 10 people living at the home and 5 relatives.

We inspected this service due to concerns we received regarding fire safety. A fire risk assessment had been completed and recently updated due to concerns raised by the fire service who had served an enforcement notice due compartmentation in the loft area not being fit for purpose. At the time of the assessment we saw the provider had begun to rectify these concerns.

Staff supervisions and appraisals were not always completed as required. Mental Capacity Act (MCA) assessments were not always completed where restrictions were in place to demonstrate decisions were taken in people’s best interests, such as the use of sensor mats in people’s bedrooms.

People told us they felt safe living at the home and that there were enough staff available. Medicines were managed safely and the home was clean and tidy. Accidents and incidents were monitored, with analysis completed to promote any future learning.

Initial assessments were undertaken when people first moved into the home. People were involved the care they received and their care plan. Everybody we spoke with told us they were happy with the care provided.

The feedback we received was that the service was well-led. Staff said they enjoyed their roles and working at the home. Governance arrangements were in place, although we have suggested how these could be improved. There were opportunities for people to attend meetings to share their views about the home.