Hillcrest Residential Home

Hillcrest Residential Home in Tyldesley, Greater Manchester, provides accommodation and personal care support for up to 17 people, with 15 residents living there at the time of inspection. The home has maintained strong communication with relatives, using questionnaires to gather views about visitor policies and support measures. It has introduced various ways for residents to connect with families, including window visits, phone and video calls.

The home has also created a closed social media group where staff share photos and videos of activities and events taking place at the service, helping relatives stay connected with their loved ones' day-to-day life.