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The Elms
Residential Care
24 November 2025
Elms Care Limited
4 beds
Rating history
- Jul 2016
- Jan 2019
- Jan 2026
Rated Good at every inspection since 2016.
Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.
Costs and who runs this home
This is the only care home Elms Care Limited runs in England.
- How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.
About The Elms
The Elms is a residential care home in Bournemouth, Christchurch and Poole, offering accommodation and support for a small number of adults, some of whom may be living with a learning disability and/or autism. Details of the most recent CQC assessment are set out below.
The Elms provides accommodation, care and support for up to four adults, some of whom may be living with a learning disability and/or autism. Four people were living at the home at the time of the CQC assessment. Inspectors found the service was performing well and rated it Good overall.
Staff understood safeguarding procedures, felt confident concerns would be acted on, and were suitably trained, with safe recruitment checks in place. Risks were well managed and staffing levels were sufficient. People and relatives spoke positively, describing a homely, caring atmosphere where individual needs and preferences were respected.
Source: CQC assessment, 21 January 2026
Specialist Care
Fees and availability
We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.
Check current vacancies, the admission assessment and visiting arrangements directly with the home.
Care and inspection details
Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.
- Registered service
- Care home service without nursing
- Registered capacity
- 4 places — this is not a vacancy count
- Registration checked
- Registered · BH6 3HU
Registered care categories
Learning disabilities.
These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.
CQC ratings in more detail
Overall rating shown by CQC: .
Assessment published 21 January 2026. Assessment date recorded: 24 November 2025.
Read CQC's assessment overview
The following is CQC's published account of its assessment, published 21 January 2026. References to “we” mean CQC. It describes findings at that time.
The Elms is a care home that provides accommodation, care and support for up to 4 adults, some of whom may be living with a learning disability and/or autism. At the time of the inspection 4 people were living at the service. During the inspection we assessed all the quality statements under the key questions of safe, effective, caring, responsive and well led. The inspection took place between 27 November and 03 December 2025. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Staff understood the safeguarding procedures in place and felt confident any concerns would be acted on by the registered manager. Staff told us they felt people using the service were safe. Staff were suitably trained and experienced to provide care, and safe recruitment checks were completed. Risks to people were identified and effectively managed. There were enough staff to support people safely. Staff had a good understanding of the people they supported and showed dignity and respect, considering individual needs and preferences. A staff member told us, “This is like a family home, everyone enjoys living here.’’ Another staff member commented, “It is a good atmosphere, and we do have a laugh. We work well as a team; we are all happy.’’
- Safe
- Effective
- Caring
- Responsive
- Well-led
Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.
5 Questions to Ask on Your Visit
When visiting The Elms, consider asking...
- 1.What happens if my relative's care needs increase significantly -- will they have to move?
- 2.How do you handle concerns or complaints from families?
- 3.What does the monthly fee cover and what will cost extra?
- 4.How do you keep families informed about their relative's day-to-day wellbeing?
- 5.What happens if my relative is unhappy here?
5 Things to Look For on Your Visit
When you visit The Elms, look out for...
- 1.Do staff greet residents by name and stop to chat?
- 2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
- 3.Does the home smell fresh and feel clean without being clinical?
- 4.Do residents look comfortable and at ease, or anxious and withdrawn?
- 5.Does the manager answer your questions openly or deflect?
Could the NHS fund The Elms's fees?
The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.
Location
28 Elmsway, Southbourne, Bournemouth, Dorset, BH6 3HU

The Elms
CQC overall rating
Assessment date: 24 November 2025
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