The Dell Care Home

45 Cotmer Road, Oulton Broad, Lowestoft, Suffolk, NR33 9PL

01502446600

Care Type

Residential Care

Inspection date

9 February 2023

Provider

Wellbeing Care Limited

Beds

40 beds

About The Dell Care Home

The Dell Care Home is a residential care home in Suffolk, providing personal care for older people. The details below set out what the Care Quality Commission found on its most recent inspection.

The Dell provides personal care to 35 older people, with capacity for up to 40 residents. Care planning and risk assessment have improved significantly since the last inspection, with clear documentation that provides staff with sufficient information to support residents effectively. Care plans are regularly updated when residents' needs change.

The service has also strengthened its management structure, addressing previous concerns about inconsistent leadership and staff turnover that had affected service quality.

Source: CQC inspection report, 7 March 2023

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 40 places — this is not a vacancy count
Registration checked: Registered · NR33 9PL

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 7 March 2023. Latest inspection date recorded: 9 February 2023.

Safe: Good
EffectivePublished 25 July 2018: Good
CaringPublished 25 July 2018: Good
ResponsivePublished 25 July 2018: Good
Well-led: Good

Read The Dell Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Dell Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Dell Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Dell Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees