Broadlands

Borrow Road, Oulton Broad, Lowestoft, Suffolk, NR32 3PW

01502512895

Care Type

Residential Care

Inspection date

25 June 2019

Provider

Greensleeves Homes Trust

Beds

52 beds

About Broadlands

Broadlands is a residential care home in Suffolk. Details of the latest CQC findings are set out below.

Broadlands is a residential care home providing personal care to up to 52 people, most of whom are older adults with physical disabilities, dementia or long-term conditions. Inspectors found people receive exceptional high-quality care that meets and exceeds their individual needs. Feedback from residents, relatives, visitors and professionals was overwhelmingly positive about the compassionate and caring approach of staff, who consistently go above and beyond to ensure people's lives are filled with enjoyment and meaningful engagement.

People are treated with dignity and respect as valued individuals and supported to maintain their health and access relevant services. Staff are knowledgeable about people's risks and how to care for them safely, with a strong understanding of safeguarding responsibilities. The home actively involves people and their relatives in designing and delivering care, encourages feedback and acts on concerns raised.

Source: CQC inspection report, 7 August 2019

Specialist Care

DementiaOlder peoplePhysical disabilities

Practical details from the provider

Most rooms have en-suite wet rooms, and the provider lists three couples or companion rooms.
Shared facilities include lounges, large gardens, a conservatory and a bar/café, with views over the Norfolk Broads.

Published on the provider's website, checked 20 September 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 52 places — this is not a vacancy count
Registration checked: Registered · NR32 3PW

Registered care categories

Caring for adults over 65 yrs; Dementia; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Outstanding.

Rating report published 7 August 2019. Latest inspection date recorded: 25 June 2019.

Safe: Good
Effective: Good
Caring: Outstanding
Responsive: Outstanding
Well-led: Outstanding

Read Broadlands's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Broadlands, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Broadlands, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Broadlands's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees