Carlton Hall Residential Home and Village

Chapel Road, Carlton Colville, Lowestoft, Suffolk, NR33 8BL

01502513208

Care Type

Residential Care

Inspection date

20 June 2022

Provider

Carlton Hall Limited

Beds

86 beds

About Carlton Hall Residential Home and Village

Carlton Hall Residential Home and Village is a residential care home in Suffolk, offering care within an adapted building alongside domiciliary support for people living in bungalows on the same site. The findings below set out the CQC's most recent assessment of the service.

Carlton Hall Residential Home and Village provides residential care for up to 86 people across four units in a single adapted building, as well as domiciliary care services for people living in their own bungalows on site. At inspection, 74 people were receiving residential care, including some with dementia, and 15 people were using the personal care service. The home has systems in place to reduce the risk of abuse and avoidable harm, with robust monitoring of medicine administration to ensure people receive their medications when needed.

Management systems help identify risks and support the team in learning lessons from incidents to prevent them recurring.

Source: CQC inspection report, 27 July 2022

Specialist Care

DementiaOlder peopleYounger adults

Facilities & Amenities

GardenEn-suite RoomsParkingActivities ProgrammeCafe BarDining RoomWheelchair Accessible

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing; Domiciliary care service
Registered capacity: 86 places — this is not a vacancy count
Registration checked: Registered · NR33 8BL

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 27 July 2022. Latest inspection date recorded: 20 June 2022.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Carlton Hall Residential Home and Village's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Carlton Hall Residential Home and Village, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Carlton Hall Residential Home and Village, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Carlton Hall Residential Home and Village's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees