The Croft Residential Home

22 College Road, Newton Abbot, Devon, TQ12 1EQ

01626207265

Care Type

Residential Care

Inspection date

15 November 2022

Provider

The Croft ECM Care Limited

Beds

22 beds

How this home compares nearby

Of 25 care homes for older people within 5 miles, 1 is rated higher by CQC, 20 are the same and 4 are lower.

9 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 21 October 2026. How we compare homes | See the nearby homes

Rating history

Requires ImprovementSept 2019
Requires ImprovementOct 2021
GoodJan 2023

Improved from Requires Improvement to Good in 2023.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home The Croft ECM Care Limited runs in England.

Average care home fees in the South West: £1,170 a week for residential care and £1,472 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About The Croft Residential Home

The Croft Residential Home is a residential care home in Devon, providing care for older people, including some living with dementia. The details below set out the Care Quality Commission's most recent findings on the service.

The Croft is a residential care home for up to 22 older people, some living with dementia. At inspection, 18 residents were in residence. The service occupies a three-storey detached building with a lift providing access to first-floor bedrooms and a chair lift serving the second floor and mezzanine level.

A new manager had recently been appointed and worked with the local authority's quality assurance and improvement team to address previous concerns. The service had successfully resolved the regulatory breaches identified in earlier inspections, implementing improvements across all aspects of the home's operations.

Source: CQC inspection report, 4 January 2023

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 22 places — this is not a vacancy count
Registration checked: Registered · TQ12 1EQ

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 4 January 2023. Latest inspection date recorded: 15 November 2022.

Safe: Good
EffectivePublished 4 September 2019: Good
CaringPublished 4 September 2019: Good
Responsive: Good
Well-led: Good

Read The Croft Residential Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Croft Residential Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Croft Residential Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Croft Residential Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees