Lake View

4 South Road, Newton Abbot, Devon, TQ12 1HL

01626354181

Care Type

Residential Care

Assessment date

12 July 2024

Provider

South West Care Homes Limited

Beds

29 beds

Rating history

Requires ImprovementApr 2015
GoodDec 2015
GoodOct 2016
GoodApr 2018
GoodFeb 2020
GoodJul 2022
GoodAug 2023
GoodNov 2024

Improved from Requires Improvement to Good in 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by South West Care Homes Limited, which runs 10 care homes in England: 10 rated Good.

Average care home fees in the South West: £1,170 a week for residential care and £1,472 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Lake View

Lake View is a residential care home in Devon, offering accommodation and personal care for older people. It is run by South West Care Homes Limited, part of a small group operating across the South West. Further details from the CQC's most recent assessment are set out below.

Lake View provides accommodation and personal care for up to 29 people, with 21 living there at the time of the assessment. It is run by South West Care Homes Limited, one of ten homes the provider operates across Devon, Somerset and Cornwall. The CQC carried out this assessment after concerns were raised about management, risk, staffing and communication.

Inspectors found the home responsive to these concerns, with no breaches identified, and it remains rated Good. People felt safe and well cared for, risks were properly managed, and staffing levels were sufficient. Relatives praised communication from the registered manager, and staff were described as kind, competent and knowledgeable about people's needs.

Source: CQC assessment, 20 November 2024

Specialist Care

DementiaLearning disabilitiesOlder peoplePhysical disabilities

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 29 places — this is not a vacancy count
Registration checked: Registered · TQ12 1HL

Registered care categories

Caring for adults over 65 yrs; Dementia; Learning disabilities; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 20 November 2024. Assessment date recorded: 12 July 2024.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 20 November 2024. References to “we” mean CQC. It describes findings at that time.

Lake View provides accommodation to a maximum of 29 people who require support with personal care. The provider is South West Care Homes Limited with Lake View being one of 10 homes they provide across Devon, Somerset and Cornwall. At the time of this inspection there were 21 people living there. The assessment was completed between 26 July 2024 and 9 August 2024. A site visit to gather peoples’ experiences and observe care practices was carried out on 26 July 2024. We carried out this assessment as we had received some concerns relating to overall management of the service, risk management, staffing levels and support and communication. We looked at 14 quality statements; Learning Culture, Safe systems, pathways and transitions. Safeguarding, Involving people to manage risks, Safe environments, Safe and effective staffing, Infection prevention and control, Medicines Optimisation, Consent to care and treatment, Shared direction and culture, Freedom to speak up, Workforce equality, diversity and inclusion, Governance, management and sustainability and Learning, improvement and innovation. We found the service were aware of the issues raised and were responsive, therefore we found no breaches of regulation and the service remains rated as Good.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Lake View's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Lake View, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Lake View, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Lake View's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees