The Chestnuts

42-44 Chertsey Road, West Byfleet, Surrey, KT14 7AN

01932336200

Care Type

Residential Care

Inspection date

4 October 2017

Provider

Mysa Care (The Chestnuts) Limited

Beds

20 beds

About The Chestnuts

The Chestnuts is a residential care home in Surrey providing accommodation and personal care for adults with learning disabilities. The findings from the most recent CQC inspection are set out below.

The Chestnuts provides accommodation, personal care and support for up to 20 adults with learning disabilities, some of whom also have physical disabilities and sensory impairments. The home has three separate units with a total of 20 bedrooms across two larger units and one smaller unit. At inspection, all 20 people were living at the home with a registered manager in place.

People are safe because staff understand the risks involved in their care and take action to minimise these risks. The rota is planned to ensure there are sufficient staff to keep people safe and meet their needs.

Source: CQC inspection report, 7 December 2017

Specialist Care

Learning disabilitiesOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 20 places — this is not a vacancy count
Registration checked: Registered · KT14 7AN

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities; Physical disabilities; Sensory impairment; Services for everyone.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 7 December 2017. Latest inspection date recorded: 4 October 2017.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read The Chestnuts's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Chestnuts, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit The Chestnuts, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund The Chestnuts's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees