13 Manor Crescent

13 Manor Crescent, Byfleet, Surrey, KT14 7EN

01932343799

Care Type

Residential Care

Inspection date

23 November 2022

Provider

Glenholme Specialist Healthcare (Southern Region) Ltd

Beds

4 beds

About 13 Manor Crescent

13 Manor Crescent is a residential care home in Surrey, providing specialist support to adults with learning disabilities and/or autism. Details of the CQC's most recent findings are set out below.

This specialist care home accommodates four people with learning disabilities and/or autism. Since the last inspection, staffing levels have improved with the recruitment of permanent staff reducing reliance on agency workers. This has enhanced consistency of care and expanded residents' access to their community.

Staff receive safeguarding training and can identify potential signs of abuse and appropriate responses. The home's recruitment procedures ensure suitable staff are employed. People are supported to make choices and control their own lives, with staff using the least restrictive approaches possible while acting in their best interests.

The service's policies and systems support these practices.

Source: CQC inspection report, 14 December 2022

Specialist Care

Learning disabilitiesPhysical disabilities

Photographs of the home

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 4 places — this is not a vacancy count
Registration checked: Registered · KT14 7EN

Registered care categories

Learning disabilities; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 14 December 2022. Latest inspection date recorded: 23 November 2022.

Safe: Good
EffectivePublished 10 November 2021: Good
CaringPublished 10 November 2021: Good
ResponsivePublished 10 November 2021: Good
Well-led: Good

Read 13 Manor Crescent's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting 13 Manor Crescent, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit 13 Manor Crescent, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund 13 Manor Crescent's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees