West Hall

Parvis Road, West Byfleet, Surrey, KT14 6EY

01932338000

Care Type

Residential Care

Inspection date

18 April 2019

Provider

Anchor Hanover Group

Beds

117 beds

About West Hall

West Hall is a residential care home in Surrey, providing accommodation for older people, including some living with dementia. The findings below set out the CQC's most recent assessment of the service.

West Hall accommodates up to 117 older people, some living with dementia, across three separate lodges. The site also features an activity centre, hairdresser and bistro. At inspection, 107 people were residing at the service.

Staff were described as exceptionally caring and kind, displaying a strong person-centred culture that enabled people to express their views and feel genuinely valued. People at the end of their life and their families received outstanding care from staff with distinctive skills in end-of-life support. Staff demonstrated superior abilities in recognising people's wellbeing and social needs, resulting in enhanced quality of life.

Care was planned proactively with individuals, with staff remaining flexible and responsive to each person's individual requirements. The service engaged actively with the local community and external services.

Source: CQC inspection report, 26 June 2019

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 117 places — this is not a vacancy count
Registration checked: Registered · KT14 6EY

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Outstanding.

Rating report published 26 June 2019. Latest inspection date recorded: 18 April 2019.

Safe: Good
Effective: Good
Caring: Outstanding
Responsive: Outstanding
Well-led: Outstanding

Read West Hall's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting West Hall, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit West Hall, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund West Hall's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees