Tees Grange

The following is CQC's published account of its assessment, published 2 June 2025. References to “we” mean CQC. It describes findings at that time.

Tees Grange is a care home providing accommodation, personal and nursing care to 17 people. This included people who may be living with a dementia, or a physical disability or a mental health condition. The service can support up to 30 people. This is the first rated assessment for this newly registered service. Dates of assessment were 18 February 2025 to 19 March 2025. The assessment was undertaken in response to concerns relating to the use of restraint and because the service had never been rated. We found no evidence that people were at risk of harm from the concerns highlighted. The service has been rated good.

The provider had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly and lessons learned were shared with the wider staff team. People were protected from harm and kept safe. Staff understood and managed risks. There were enough staff with the right skills, qualifications and experience. Staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well.

The management team had a clear vision of the direction and standards they wished to see at the service and were visible and knowledgeable helping staff develop in their roles. The management team worked hard to ensure care and support continuously improved so people experienced a better quality of life. One professional told us, “Staff were very compassionated and caring, using creative thinking to ensure the best positive outcomes for client.” Another professional said, “I have found working with the manager and team at Exemplar refreshing as they are willing to work together to maximise my client's independence and reducing the need for 2:1 that was in place.” The management and provider were very effective in conveying their vision and values to staff so positive outcomes were achieved for people and person-centred care was at the forefront of the support they delivered.