Sutherlands Nursing Home

This purpose-built nursing home provides personal care and support for up to 52 people, though at inspection only 16 residents were using the service, all on the ground floor. Medicines management presented significant concerns, with issues identified in the storage of medicated creams and required paperwork to ensure people received medicines as intended. Governance showed some improvement but inspectors determined insufficient oversight had been established to fully address these concerns.

Healthcare professionals gave mixed feedback on the service. Some noted failings in seeking and following professional guidance to keep people safe, though others felt improvements were being made that supported residents to live safer, more fulfilling lives. People and family members expressed satisfaction with current support, describing staff as approachable and kind, with a contactable manager. Care records had notably improved, with daily recordings capturing sufficient detail to ensure consistent support. Staff supported residents with maximum choice and control, using the least restrictive approach, though the service's policies and systems did not fully support this practice.