Step-forward support services

129 Millfield Road, Birmingham, West Midlands, B20 1EA

07411381412

Care Type

Nursing Care

Inspection date

14 June 2019

Provider

Ignite Health And Home Care Services Ltd

Beds

5 beds

About Step-forward support services

Step-Forward Support Services is a nursing home in Birmingham, providing care for people living with mental health conditions. Full details from the Care Quality Commission's most recent inspection are set out below.

Step-Forward Care Services is a care home providing nursing and personal care for people living with mental health conditions. The service accommodates up to five people in one adapted building, with individual rooms for each person and shared facilities including a kitchen, laundry, and bathroom. There is a main living room and dining area where people socialise together and watch television.

At the time of inspection, two people lived at the service.

People were supported by staff to stay safe and were treated with respect and dignity. Staff encouraged residents and promoted their independence and wellbeing.

Source: CQC inspection report, 12 July 2019

Specialist Care

Mental healthOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing; Supported living service
Registered capacity: 5 places — this is not a vacancy count
Registration checked: Registered · B20 1EA

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 12 July 2019. Latest inspection date recorded: 14 June 2019.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Step-forward support services's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Step-forward support services, consider asking...

1.How many qualified nurses are on duty overnight and at weekends?
2.How do you manage a resident's relationship with their GP and hospital team?
3.What is your approach when a resident's condition deteriorates quickly?
4.What additional charges apply beyond the weekly fee?
5.How do you approach end of life care and involve families in those decisions?

5 Things to Look For on Your Visit

When you visit Step-forward support services, look out for...

1.Is the nursing station visible and staffed, or hard to find?
2.Do staff respond promptly when a resident needs attention?
3.Are call bells answered quickly or left ringing?
4.Does the home feel calm or rushed and understaffed?
5.Are residents' medical records and care plans visible and up to date?

Could the NHS fund Step-forward support services's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees