England

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St Margarets Care HomeEast Sussex

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Rated:GoodResidential

St Margarets Care Home

99 Carlisle Road, Meads, Eastbourne, East Sussex, BN20 7TD

01323639211

Care Type

Residential Care

Inspection date

9 November 2020

Provider

Total Support Solutions Limited

Beds

22 beds

How this home compares nearby

Of 49 care homes for older people within 5 miles, 1 is rated higher by CQC, 42 are the same and 6 are lower.

35 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 24 October 2026. How we compare homes | See the nearby homes

Rating history

Requires ImprovementAug 2016
GoodMar 2017
GoodDec 2019

Improved from Requires Improvement to Good in 2017.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Total Support Solutions Limited runs in England.

Average care home fees in the South East: £1,243 a week for residential care and £1,579 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About St Margarets Care Home

St Margarets Care Home is a residential care home in East Sussex, offering support to older people, including some living with dementia. Full details of the CQC's most recent findings are set out below.

St Margarets Care Home provides residential care and support to up to 22 people, some living with dementia. At the time of inspection, 16 people were living at the home.

The registered manager had completed service visit risk assessments for all residents who received visitors, detailing how to safely manage visits according to each person's needs and abilities. For people who remained in their rooms and were unable or chose not to access communal areas, social isolation risk assessments were in place and regularly reviewed by staff to help improve their wellbeing.

Source: CQC inspection report, 19 November 2020

Specialist Care

Older people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 22 places — this is not a vacancy count
Registration checked: Registered · BN20 7TD

Registered care categories

Caring for adults over 65 yrs.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 20 December 2019. Latest inspection date recorded: 9 November 2020.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read St Margarets Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting St Margarets Care Home, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit St Margarets Care Home, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund St Margarets Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees