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St Lukes Care Home
Residential Care
6 December 2024
Northbrook Homes Limited
5 beds
Rating history
- Sept 2021
- Mar 2025
Improved from Requires Improvement to Good in 2025.
Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.
Costs and who runs this home
Run by Northbrook Homes Limited, which runs 2 care homes in England: 2 rated Good.
- How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.
About St Lukes Care Home
St Lukes Care Home is a residential care home in Redbridge, supporting people with learning disabilities or mental health needs. The findings below set out what CQC inspectors found on their most recent visit.
St Lukes Care Home provides residential care and support for up to five people with learning disabilities or mental health needs, in a home setting where people are supported to live as independently as possible. It is currently rated Good overall.
Inspectors found the home had improved since a previous inspection and was no longer in breach of regulations. Medicines were managed safely, risks were assessed, and staffing levels were sufficient. People and relatives said they felt safe, respected and well cared for, describing staff as kind, helpful and attentive to their individual needs and wishes.
Source: CQC assessment, 28 March 2025
Specialist Care
Fees and availability
We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.
Check current vacancies, the admission assessment and visiting arrangements directly with the home.
Care and inspection details
Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.
- Registered service
- Care home service without nursing
- Registered capacity
- 5 places — this is not a vacancy count
- Registration checked
- Registered · IG1 2LT
Registered care categories
Learning disabilities; Mental health conditions.
These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.
CQC ratings in more detail
Overall rating shown by CQC: .
Assessment published 28 March 2025. Assessment date recorded: 6 December 2024.
Read CQC's assessment overview
The following is CQC's published account of its assessment, published 28 March 2025. References to “we” mean CQC. It describes findings at that time.
Date of Assessment: 27 January to 10 February 2025. We were on site on both of these dates at the service. St Lukes Care Home is a residential care home that is registered to provide care and support to people living in their own homes. The service is registered to support up to 5 people with learning disabilities or mental health needs. At the time of the inspection, 5 people were living at the home. We expect health and social care providers to guarantee people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, Right care, Right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. The provider had made improvements to the service since our last inspection in August 2021, and it is no longer in breach of regulations. Medicines for people were now managed safely. People were supported to have choice and control and were involved in planning their care. Risks to people’s safety were assessed and plans were in place to help mitigate them. Care plans were personalised and addressed people’s needs and wishes. There were enough staff to ensure people’s safety and meet their needs. People were supported to have choice and control and were involved in planning their care. People were protected from the risk of harm and abuse. Processes to record accidents and incidents were in place and lessons were learned from them. The provider had enough staff to ensure people’s safety and meet their needs. Staff protected people’s privacy and dignity. People were treated as individuals and their equality and diversity needs were supported and respected. People were supported to have a good quality of life. Staff communicated with people with respect, kindness and compassion.
- Safe
- Effective
- Caring
- Responsive
- Well-led
Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.
5 Questions to Ask on Your Visit
When visiting St Lukes Care Home, consider asking...
- 1.What happens if my relative's care needs increase significantly -- will they have to move?
- 2.How do you handle concerns or complaints from families?
- 3.What does the monthly fee cover and what will cost extra?
- 4.How do you keep families informed about their relative's day-to-day wellbeing?
- 5.What happens if my relative is unhappy here?
5 Things to Look For on Your Visit
When you visit St Lukes Care Home, look out for...
- 1.Do staff greet residents by name and stop to chat?
- 2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
- 3.Does the home smell fresh and feel clean without being clinical?
- 4.Do residents look comfortable and at ease, or anxious and withdrawn?
- 5.Does the manager answer your questions openly or deflect?
Could the NHS fund St Lukes Care Home's fees?
The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.
Location
330 Ilford Lane, Ilford, IG1 2LT

St Lukes Care Home
CQC overall rating
Assessment date: 6 December 2024
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