St. Helens House

21 St. Helens Road, Sheerness, ME12 2QY

07882710854

Care Type

Residential Care

Inspection date

28 September 2022

Provider

Otas Supported Living Limited

Beds

4 beds

Rating history

Requires ImprovementNov 2022

First inspected by CQC in 2022, rated Requires Improvement.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Otas Supported Living Limited runs in England.

Average care home fees in the South East: £1,243 a week for residential care and £1,579 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About St. Helens House

St. Helens House is a care home in Kent, offering families the reassurance that their loved ones are being looked after in a place that genuinely values their wellbeing. The team there understands how important it is to feel confident when choosing care, and the home aims to provide a supportive, familiar environment where people feel comfortable and at ease.

St. Helens House provides accommodation and personal care to up to four people, alongside personal care services for individuals in supported living arrangements and their own homes. The service supports people with dementia, learning disabilities, autistic spectrum disorder, mental health concerns, older people, physical disability and younger adults.

During inspection, one person was resident at the care home while six people received personal care through the supported living services.

Personal care services operate across three supported living homes, each housing no more than four people. All properties include office space and staff sleeping facilities when needed.

Source: CQC inspection report, 24 November 2022

Specialist Care

DementiaLearning disabilitiesMental healthOlder peoplePhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing; Domiciliary care service; Supported living service
Registered capacity: 4 places — this is not a vacancy count
Registration checked: Registered · ME12 2QY

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Learning disabilities; Mental health conditions; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 24 November 2022. Latest inspection date recorded: 28 September 2022.

Safe: Requires improvement
Effective: Requires improvement
Caring: Good
Responsive: Requires improvement
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read St. Helens House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting St. Helens House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit St. Helens House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund St. Helens House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees