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Silverways Nursing HomeBournemouth, Christchurch and Poole

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Rated:Requires ImprovementNursing

Silverways Nursing Home

Silver Way, Highcliffe-on-Sea, Christchurch, Dorset, BH23 4LJ
01425272919
Care Type

Nursing Care

Assessment date

3 March 2026

Provider

Christchurch Housing Society

Beds

61 beds

How this home compares nearby

Of 34 care homes for older people within 5 miles, 32 are rated higher by CQC, 2 are the same and none are lower.

2 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

  1. GoodJan 2016
  2. GoodJul 2018
  3. GoodNov 2023
  4. Requires ImprovementMay 2026

Rating dropped from Good to Requires Improvement in 2026.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Christchurch Housing Society, which runs 2 care homes in England: 1 rated Good and 1 Requires Improvement.

Average care home fees in the South West: £1,170 a week for residential care and £1,472 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

  • NHS-funded Nursing Care pays £267.68 a week to the home towards registered nursing care for eligible residents (2026/27). A quoted fee may already exclude it.
  • How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Silverways Nursing Home

Silverways Nursing Home is a nursing care home in Bournemouth, Christchurch and Poole. Details of the CQC's most recent findings on the service are set out below.

Silverways Nursing Home, in Bournemouth, Christchurch and Poole, provides accommodation, personal and nursing care for up to 61 people. The CQC rated the home Requires Improvement overall, having been prompted to inspect by concerns about safety of care. Inspectors found two breaches of regulation: medicines were not always managed safely, care did not always match assessed needs, and the provider's checks and audits were not always effective, creating potential risk of avoidable harm.

Despite this, staff were found to be kind and knew people well, offering a good range of activities and timely referrals to health professionals. People and relatives spoke positively about staff and felt safe. The provider had begun making changes in response to the shortfalls identified.

Source: CQC assessment, 28 May 2026

Specialist Care

Older people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service
Care home service with nursing
Registered capacity
61 places — this is not a vacancy count
Registration checked
Registered · BH23 4LJ

Registered care categories

Caring for adults over 65 yrs.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 28 May 2026. Assessment date recorded: 3 March 2026.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 28 May 2026. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 7 to 14 April 2026.

Silverways Nursing Home provides accommodation, personal care and nursing care, for up to 61 people. At the time of our inspection there were 58 people using the service.

This inspection was prompted by concerns we received about the safety of care provision. We found 2 breaches of regulation in relation to safe care and treatment and good governance. Medicines were not always managed safely. People’s care plans were routinely reviewed, however daily notes showed support provided was not always in accordance with assessed needs. For example, when repositioning people or supporting them with exercises.The provider’s checks and audits were not always used effectively. This placed people at potential risk of avoidable harm.

We asked the provider for an action plan in response to the shortfalls found at this inspection.

The provider and registered manager responded to shortfalls identified and started to make the necessary changes to the systems in place.

Staff knew people well and were kind and caring, taking into consideration people’s individuality. A diverse range of activities were provided.Staff referred people to health and social care professionals in a timely manner.

Safe
Requires Improvement
Effective
Good
Caring
Good
Responsive
Good
Well-led
Requires Improvement

Questions prompted by these ratings

  • Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
  • Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Silverways Nursing Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Silverways Nursing Home, consider asking...

  1. 1.How many qualified nurses are on duty overnight and at weekends?
  2. 2.How do you manage a resident's relationship with their GP and hospital team?
  3. 3.What is your approach when a resident's condition deteriorates quickly?
  4. 4.What additional charges apply beyond the weekly fee?
  5. 5.How do you approach end of life care and involve families in those decisions?

5 Things to Look For on Your Visit

When you visit Silverways Nursing Home, look out for...

  1. 1.Is the nursing station visible and staffed, or hard to find?
  2. 2.Do staff respond promptly when a resident needs attention?
  3. 3.Are call bells answered quickly or left ringing?
  4. 4.Does the home feel calm or rushed and understaffed?
  5. 5.Are residents' medical records and care plans visible and up to date?

Could the NHS fund Silverways Nursing Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Location

Silver Way, Highcliffe-on-Sea, Christchurch, Dorset, BH23 4LJ

CQC Logo

Silverways Nursing Home

CQC overall rating

Requires Improvement

Assessment date: 3 March 2026

View full inspection report
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