Serenata Care Ltd Trading as Two Cedars

81 Dunyeats Road, Broadstone, Dorset, BH18 8AF

01202694942

Care Type

Residential Care

Assessment date

24 April 2026

Provider

Serenata Care Ltd

Beds

17 beds

About Serenata Care Ltd Trading as Two Cedars

Two Cedars is a small residential care home with 17 beds located in Broadstone, Dorset, within the Bournemouth, Christchurch and Poole area. The home provides care for older people in a domestic setting on Dunyeats Road. It is operated by Serenata Care Ltd and holds a CQC rating of Good, based on an inspection carried out in April 2019.

As a smaller care home, it offers a more intimate environment compared to larger facilities, which may suit those seeking personalised care within a close-knit community. The home's focus on residential care for older adults means it is equipped and staffed to support the needs of this age group.

Specialist Care

Older people

Facilities & Amenities

En-suite RoomsGardenDining RoomCommunal Lounge

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 17 places — this is not a vacancy count
Registration checked: Registered · BH18 8AF

Registered care categories

Caring for adults over 65 yrs.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 2 July 2026. Assessment date recorded: 24 April 2026.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 2 July 2026. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 14 May to 20 May 2026. Serenata Care Ltd Trading as Two Cedars is a residential care home in Poole. It is registered to provide care and support for up to 17 people. 10 people were living at the home during this inspection. This inspection was prompted by concerns we received about the safety of care provision. The provider was in breach of legal regulations relating to safe care and treatment and good governance.
Staff were not always recruited safely and did not have regular supervision or checks of their practice. Medicines were not always managed safely. Governance systems were either not in place or not always operating effectively, as they had not identified the shortfalls we found during this inspection. Records showed no action had been taken to address actions identified on the Fire risk assessment and water hygiene risk assessment.
We asked the provider for an action plan in response to the shortfalls found at this inspection.
People had person centred care plans in place. Staff were kind and caring, treating people with dignity and respect. There had been a recent change in managers. Staff felt supported and appreciated by the new manager and told us the new manager was working hard to drive improvement within the home.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Serenata Care Ltd Trading as Two Cedars's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Serenata Care Ltd Trading as Two Cedars, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Serenata Care Ltd Trading as Two Cedars, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Serenata Care Ltd Trading as Two Cedars's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees