Elizabeth House

Dolbery Road, Parkstone, Poole, Dorset, BH12 4PX

01202744545

Care Type

Residential Care

Assessment date

3 May 2024

Provider

Care South

Beds

43 beds

About Elizabeth House

Elizabeth House is a residential care home in Poole, part of the Bournemouth, Christchurch and Poole area, providing accommodation and personal care for older adults. Details of the CQC's most recent findings are set out below.

Elizabeth House is a purpose-built care home in Poole, registered for up to 43 people, providing accommodation and personal care to older adults. The CQC rated the service Good overall. The assessment focused on safety and leadership following concerns about safeguarding procedures, but inspectors found no issues in this area, noting staff were well trained and safe systems were in place.

People living at the home said they felt safe, happy and well cared for, with staff who knew their needs and preferences. Residents felt involved in decisions about their care, including managing risks such as falls, and said there were enough staff available. The registered manager and senior staff were well known and trusted by people using the service.

Source: CQC assessment, 29 May 2024

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Photographs of the home

Practical details from the provider

The garden has wide, level paths, raised flower beds and seating areas.
The provider lists furnished bedrooms, lounges, dining areas and a hair and beauty salon.

Published on the provider's website, checked 20 September 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 43 places — this is not a vacancy count
Registration checked: Registered · BH12 4PX

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 29 May 2024. Assessment date recorded: 3 May 2024.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 29 May 2024. References to “we” mean CQC. It describes findings at that time.

Elizabeth House is registered to accommodate up to 43 people, in a purpose-built building in a residential area of Poole. There were 35 people living at Elizabeth House on the day of our inspection site visit. The assessment commenced on 13 May 2024 and was completed on 15 May 2024. The site inspection took place, unannounced on 13 May 2024. Two inspectors attended Elizabeth House to meet with people and staff, we met with the nominated individual for the home via video call. This assessment consisted of all the quality statements within the key questions of Safe and Well Led. The assessment was prompted by concerns we had received about the home in relation to safeguarding procedures. Following the inspection we did not have any concerns about safeguarding procedures within the home. We found staff had the necessary skills and training to ensure safe procedures were followed, the home had robust procedures in place to keep people safe.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Elizabeth House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Elizabeth House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Elizabeth House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Elizabeth House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees