Rosclare Residential Home Limited

The following is CQC's published account of its assessment, published 1 August 2024. References to “we” mean CQC. It describes findings at that time.

Rosclare Residential Home Limited is a residential care home providing personal care for up to 19 people. The service provides support to older people, some of whom were living with dementia. At the time of our assessment there were 15 people using the service. The assessment took place between 11 June to 10 July 2024. We undertook this assessment to follow up on areas identified as requiring improvement at our last assessment. A new registered manager was in post who provided clear leadership and oversight at the service. There was a culture and vision at the service which focused on delivering change and improving outcomes for people. Staff knew the people they were caring for well. They supported them to stay as independent as possible, whilst providing care and support when required. Staff worked with healthcare professionals to ensure people’s health needs were met. Staff supported people to stay safe and adhered to their responsibilities to safeguard people from avoidable harm and within the Deprivation of Liberty Safeguards. Staff had developed caring relationships with people and people were happy living at the service. However, they felt at times there were not enough staff. People also felt their dignity was not always maintained, particularly after having a shower. The new governance processes in place had enabled a number of improvements to be undertaken at the service and to continue to learn and develop. However, we found some of these systems were not always effective and we continued to find that some records lacked detail, particularly regarding risk management and mental capacity decisions, and the provision of activities to ensure people were adequately engaged and stimulated. The provider was keen to improve the service where we recognised shortfalls. They listened to our feedback and took prompt action to address any concerns identified during this assessment.