Abbeyfield House - New Malden

California Road, New Malden, Surrey, KT3 3RL

02089490022

Care Type

Residential Care

Inspection date

28 June 2023

Provider

Abbeyfield Society (The)

Beds

36 beds

About Abbeyfield House - New Malden

Abbeyfield House - New Malden is a residential care home in Kingston upon Thames. Full details from the Care Quality Commission's most recent inspection are set out below.

Abbeyfield House – New Malden provides personal care to 36 older people, many of whom have dementia. The home had recently experienced management instability that affected staff morale and engagement with residents and relatives. However, the deputy manager took over day-to-day operations and implemented new initiatives, earning trust from residents, families and staff.

People, relatives and staff now feel comfortable speaking with the deputy manager and raising concerns, and any issues or incidents are addressed promptly.

Source: CQC inspection report, 19 July 2023

Specialist Care

DementiaYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 36 places — this is not a vacancy count
Registration checked: Registered · KT3 3RL

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 19 July 2023. Latest inspection date recorded: 28 June 2023.

Safe: Good
EffectivePublished 10 March 2022: Good
Caring: Good
ResponsivePublished 10 March 2022: Good
Well-led: Requires improvement

Questions prompted by these ratings

Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Abbeyfield House - New Malden's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Abbeyfield House - New Malden, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Abbeyfield House - New Malden, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Abbeyfield House - New Malden's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees