Riverside Care Complex

The following is CQC's published account of its assessment, published 13 November 2024. References to “we” mean CQC. It describes findings at that time.

Date of Assessment:15 to 17 October 2024. The service is a residential care home providing support to older people and people living with dementia. Staff were aware of their safeguarding responsibilities. Risks were well managed. There was a culture of openness when looking for lessons that could be learned from accidents or incidents. The home was clean and well maintained. There were sufficient staff deployed to meet people's needs. Staff were recruited safely and had effective training, support and supervision. Staff managed medicines well. People’s needs were assessed and regularly reviewed. People and those important to them were involved in decisions about their care. The provider was in the process of improving records of assessments relating to the Mental Capacity Act 2005 and best interest decisions. People’s nutritional needs were met and people had access to a range of health care professionals. Staff treated people with kindness, compassion and respected their privacy and dignity. They spoke fondly of people who lived at the home. Staff ensured people’s care and support met individual needs and preferences. Staff told us they enjoyed working at the home. Care records were person centred and identified what was important to and for the person. Staff knew people really well. There was a system in place for responding to concerns or complaints. People’s individual communication methods were identified and respected. People’s end of life wishes were reflected in care records. The home was well run and managed. There was a range of quality monitoring and auditing in place. The provider and manager had a clear commitment to providing person centred care, valuing people who lived at the home and the staff team. They had good oversight and looked for opportunities to continually improve the home and service provided. Staff were able to raise concerns and told us managers were approachable and supportive.