Reigate Grange

Reigate Grange provides personal and nursing care to up to 87 residents across three floors, including a dedicated dementia unit called Hilltops and assisted living areas. At the time of inspection, 74 people were living at the home.

Quality assurance processes did not always ensure effective management oversight of care plans, daily records and care practices. The management team did not consistently ensure staffing levels met residents' needs, with agency care staff in the dementia unit not always providing adequate support.